Last Updated: March 3, 2026
1. Agreement to Terms
By accessing or using PetPortrait AI ("we," "us," "our," or "Company"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
2. Description of Service
PetPortrait AI provides an online platform that uses artificial intelligence to generate custom pet portraits from user-uploaded photographs. Our services include:
- AI-powered pet portrait generation in various artistic styles (Pixar, Watercolor, Anime, Royal, Cyberpunk, Renaissance, Pop Art, Minimalist)
- Digital downloads of generated portraits
- Print-on-demand physical products (canvas prints, posters, apparel) fulfilled through third-party partners
- E-commerce services through Shopify
3. User Accounts and Eligibility
3.1 Eligibility
You must be at least 18 years old or have parental consent to use our services. By using our services, you represent and warrant that you meet this age requirement.
3.2 Account Creation
You may be required to create an account to access certain features. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Maintain the security of your account credentials
- Accept responsibility for all activities under your account
4. User-Generated Content
4.1 Photo Uploads
When you upload photographs of pets to our platform, you represent and warrant that:
- You own or have the legal right to use the photograph
- The photograph does not infringe on any third-party rights
- You have obtained consent from the pet owner (if applicable)
- The photograph does not contain illegal, offensive, or inappropriate content
- You grant us a license to use the photograph solely for generating portraits and fulfilling your orders
4.2 Content Restrictions
You may not upload content that:
- Contains images of humans (except as incidental background)
- Is pornographic, violent, or illegal
- Infringes on intellectual property rights
- Contains malware or harmful code
- Violates any applicable laws or regulations
4.3 Content Removal
We reserve the right to remove any uploaded content that violates these Terms or is otherwise objectionable, at our sole discretion.
5. AI-Generated Portraits
5.1 Generation Process
- Portraits are generated using artificial intelligence technology
- Results may vary and are not guaranteed to match your expectations
- We do not guarantee that generated portraits will be error-free or perfect
- Multiple variations may be generated, and you may select your preferred option
5.2 Quality and Accuracy
- AI-generated portraits are artistic interpretations and may not be exact representations
- Colors, styles, and details may differ from the original photograph
- We are not responsible for inaccuracies in AI-generated content
- You are responsible for reviewing and approving portraits before purchase
5.3 Ownership of Generated Portraits
- Upon purchase, you receive a license to use the generated portrait for personal, non-commercial purposes
- You may not resell, redistribute, or use portraits for commercial purposes without our written consent
- We retain ownership of the underlying AI technology and algorithms
6. Products and Orders
6.1 Product Availability
- Products are subject to availability
- We reserve the right to discontinue any product at any time
- Prices are subject to change without notice
- We reserve the right to refuse or cancel any order at our discretion
6.2 Print-on-Demand Products
- Physical products (canvas, posters, apparel) are fulfilled by third-party print-on-demand partners
- Production and shipping times vary by product type and location
- Product quality is subject to the standards of our fulfillment partners
- We are not responsible for defects caused by our fulfillment partners, but will work to resolve issues
6.3 Order Processing
- Orders are processed through Shopify's e-commerce platform
- You will receive order confirmation and tracking information via email
- We are not responsible for delays caused by third-party services (Shopify, fulfillment partners, shipping carriers)
7. Payment Terms
7.1 Pricing
- All prices are displayed in the currency selected at checkout
- Prices include applicable taxes where required by law
- You are responsible for any additional customs duties or import taxes
7.2 Payment Methods
- We accept payment through Shopify's payment processing system
- Accepted payment methods include credit cards, debit cards, and other methods supported by Shopify
- Payment must be received before order processing begins
7.3 Refunds and Cancellations
- Digital downloads are non-refundable once delivered
- Physical products may be eligible for return or refund as described in our Refund Policy
- Custom or personalized products may not be eligible for return
- Refund requests must be submitted within 30 days of delivery
- Refunds will be processed to the original payment method within 5-10 business days
8. Shipping and Delivery
8.1 Shipping
- Physical products are shipped by our fulfillment partners
- Shipping times and costs vary by destination and product type
- Estimated delivery times are provided at checkout but are not guaranteed
- We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control
8.2 International Orders
- International orders may be subject to customs duties and import taxes
- You are responsible for all customs fees and import taxes
- We are not responsible for delays or issues with customs clearance
8.3 Lost or Damaged Shipments
- If your order is lost or damaged in transit, contact us within 30 days of the estimated delivery date
- We will work with our fulfillment partners to resolve the issue
- Replacement or refund will be provided at our discretion
9. Intellectual Property
9.1 Our Intellectual Property
- All content on our website, including logos, designs, and AI technology, is owned by PetPortrait AI or our licensors
- You may not copy, reproduce, distribute, or create derivative works from our website or services without permission
9.2 Your Intellectual Property
- You retain ownership of photographs you upload
- You grant us a limited license to use your photographs solely for generating portraits and fulfilling orders
- Generated portraits are licensed to you as described in Section 5.3
9.3 Third-Party Intellectual Property
- Our services use third-party technologies (OpenAI, Shopify, Gelato, etc.)
- Use of these services is subject to their respective terms of service
- We are not responsible for any intellectual property issues arising from third-party services
10. Privacy
Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.
11. Disclaimers and Limitations of Liability
11.1 Service Availability
- We do not guarantee that our services will be available at all times
- We may experience downtime for maintenance, updates, or technical issues
- We are not liable for any losses resulting from service unavailability
11.2 AI Technology
- AI-generated content is provided "as is" without warranties
- We do not guarantee accuracy, quality, or suitability of AI-generated portraits
- You use AI-generated content at your own risk
11.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PETPORTRAIT AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OUR SERVICES.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
12. Indemnification
You agree to indemnify, defend, and hold harmless PetPortrait AI, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any third-party rights
- Content you upload or submit
13. Prohibited Uses
You agree not to:
- Use our services for any illegal purpose
- Upload content that violates any laws or third-party rights
- Attempt to reverse engineer or copy our AI technology
- Use automated systems to access our services without permission
- Interfere with or disrupt our services or servers
- Impersonate any person or entity
- Collect user information without consent
14. Termination
14.1 By You
You may stop using our services at any time by closing your account (if applicable).
14.2 By Us
We may suspend or terminate your access to our services at any time, with or without notice, for:
- Violation of these Terms
- Illegal or fraudulent activity
- Any other reason at our sole discretion
14.3 Effect of Termination
Upon termination:
- Your right to use our services immediately ceases
- We may delete your account and content
- Sections that by their nature should survive will survive termination
15. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes by:
- Posting the updated Terms on our website
- Updating the "Last Updated" date
- Sending email notifications for significant changes (where applicable)
Your continued use of our services after changes constitutes acceptance of the modified Terms.
16. Governing Law and Dispute Resolution
16.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
16.2 Dispute Resolution
Any disputes arising from these Terms or our services shall be resolved through:
- Good faith negotiation
- Binding arbitration (if negotiation fails)
- Courts of competent jurisdiction in [Your Jurisdiction]
17. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and PetPortrait AI regarding your use of our services.
19. Contact Information
If you have questions about these Terms, please contact us at:
PetPortrait AI
Email: hello@petportraitai.com
Website: https://petportraitai.com
20. Acknowledgment
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
Note: This Terms of Service document is a template and should be reviewed by a qualified attorney before use. Laws vary by jurisdiction, and you should ensure compliance with all applicable local, state, and federal laws. Consider consulting with legal counsel to customize these terms for your specific business needs and jurisdiction.